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Sales / Patient Coordinator

MORGAiN Physical Therapy | Grand Forks, ND (or Remote)

Read This First:

This is NOT a typical receptionist or call center job.

We are looking for someone who can:

  • Build trust quickly over the phone
  • Handle objections confidently
  • Guide people to take action on their health
  • And ultimately… convert leads into booked appointments

If you’re someone who just “answers phones”… this is not for you.

If you’re someone who can influence, connect, and close… keep reading.

About MORGAiN Physical Therapy

At MORGAiN Physical Therapy, we help people:

  • Stay active, mobile, and independent well into their 60s, 70s, and beyond
  • Avoid pain medications, injections, and surgery
  • Take control of their health before it’s too late

We specialize in working with adults 45+ (especially women) who are starting to feel the effects of aging—but refuse to accept decline.

Our philosophy is simple:
Reduce pain just enough to move well… then build strength so it lasts.

This is not insurance-based, rushed care.
This is premium, relationship-driven healthcare.

And your role is to be the first step in that journey.

Your Role

You are the bridge between interest and action.

Your primary responsibility:

Turn leads into booked Free Discovery Visits

What You’ll Do:

  • Call inbound leads within minutes of inquiry
  • Follow up with past leads (warm + cold)
  • Handle inbound calls when needed
  • Overcome common objections (price, time, uncertainty)
  • Build trust and connection quickly
  • Schedule Free Discovery Visits on our calendar
  • Track conversations and outcomes in our system
  • Work closely with our clinical team to ensure smooth handoffs

What Success Looks Like

You’re not judged on effort… you’re judged on results.

We will track:

  • Number of calls made
  • Contact rate
  • Booking rate (calls → discovery visits)
  • Show-up rate
  • Overall contribution to clinic growth

If you win… the clinic wins… and you get rewarded.

Compensation

  • Base Pay: $15–$20/hour (based on experience)
  • Performance Bonus / Commission:
    • Flat fee per booked & completed discovery visit
    • Additional bonuses for hitting monthly targets

(We reward performance—not just activity.)

Who This Is Perfect For

You might be a great fit if you:

  • Have experience in sales, customer service, or call centers
  • Are confident speaking on the phone (this is critical)
  • Can handle rejection without getting discouraged
  • Are persuasive—but not pushy
  • Actually care about helping people improve their lives
  • Love hitting targets and being rewarded for it
  • Are organized, reliable, and self-motivated (especially if remote)

Who This Is NOT For

  • Someone who avoids uncomfortable conversations
  • Someone who struggles with follow-up
  • Someone who needs constant supervision
  • Someone who is “just looking for a job”

We’re building a team of A-players only.

What It’s Like to Work Here

  • You’ll be part of a mission-driven team focused on helping people live better, longer lives
  • You’ll learn real sales skills (not scripts that feel robotic)
  • You’ll work in an environment that values growth, accountability, and results
  • You’ll directly impact people’s health and future

This is not just a job.
This is an opportunity to be part of something meaningful.

Schedule

  • Flexible (part-time or full-time options available)
  • Must be available during standard business hours for calls
  • Some evening follow-up may be required

How to Apply

Email your resume to info@morgainphysicaltherapy.com or apply online at www.morgainphysicaltherapy.com/careers.

Final Thought

Every person you call is someone who:

  • Is in pain
  • Is frustrated
  • Is worried about their future

Your job is to help them take the first step.

If that excites you…We want to hear from you.