Longevity Lounge Specialist

Position Overview

The Longevity Lounge Specialist plays a key role in delivering an exceptional client experience while supporting the clinical team. This individual is responsible for creating a welcoming, personalized environment, guiding clients through longevity services, and contributing to the growth of the Longevity Lounge through engagement and sales.

Key Responsibilities

Client Experience & Customer Service

• Provide outstanding customer service and create a welcoming, positive atmosphere
• Build meaningful relationships with clients and ensure they feel valued and cared for
• Personalize each visit (e.g., preparing preferred drinks such as coffee with cream and two sugars upon arrival)
• Ensure every client leaves feeling better than when they arrived

Longevity Lounge Operations

• Supervise all Longevity Lounge sessions
• Safely set up clients on equipment and monitor usage
• Educate clients on available technologies and their benefits
• Teach clients how to independently and safely use equipment

Clinical Support

• Assist clinicians in carrying out established plans of care
• Ensure smooth coordination between the Longevity Lounge and clinical services

Marketing & Social Media

• Edit and post 4 videos per day, 7 days per week on Facebook and Instagram
• Capture engaging content that highlights services, client success, and clinic culture
• Maintain consistency and brand voice across all platforms

Sales & Growth

• Take ownership of upselling packages and add-ons to current members
• Educate clients on membership options and benefits
• Help drive membership growth and retention

Annual Performance Goals

• 70 Basic Members
• 20 Essential Members
• 10 VIP Members

(Goals are subject to adjustment based on business needs.)

Preferred Qualifications

• Background as an Athletic Trainer Certified (ATC) or Physical Therapist Assistant (PTA) preferred
• Strong customer service experience
• Self-motivated with the ability to take initiative
• Sales experience or comfort with upselling services
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment

Ideal Candidate Traits

• Passionate about health, wellness, and helping others
• Naturally personable and attentive to detail
• Organized, reliable, and proactive
• Comfortable with technology and social media platforms

Summary

This role is perfect for someone who thrives on connecting with people, enjoys a blend of wellness, customer service, and sales, and is excited to help grow an innovative Longevity Lounge experience.